- ‘we’, ‘us’ or ‘our’ means the Clarion Group entity with which you are interacting as detailed above. For example, the Clarion Group entity organising the event you are attending, or managing the website you are using. We will make it clear to you which entity this is;
- ‘the site’ means the Clarion website you are visiting or engaging with; and
- How you can contact us:
Address: FAO the Data Protection Officer, Clarion Events, Bedford House, 69-79 Fulham High Street, London, SW63JW, United Kingdom. Email: email@example.com
- Information we may collect about you
- Information you give us: We collect any information you provide to us when you complete registration forms, or provide us with your details over the phone, for example when you register an account with us, register to attend one of our events (whether as a delegate, exhibitor speaker or attendee) or subscribe to our mailing list. This information might include your name, address, email address, phone number, credit card information and other information relevant to the event or service that you’re registering for.
- Information we collect about you: We will collect any information contained in any correspondence between you and us via contact forms on websites, and emails or telephone calls.
o We may collect, for the purposes of any events that we operate badged access for, information about your location in and engagement with the event. For example, for certain events, access will be granted via a badge which holds your registration details including personal information. You will be required to use your badge to gain access to the event. In this situation we will collect information about when you enter the event and which sponsors you have engaged with.
Information we receive from third parties: We may collect information about you from third parties that we work closely with for the purposes of delivering to you the services that you request from us. For example, we may engage third parties to assist us with our online event registration systems or payment systems; these entities will collect information directly from you on our behalf. We may engage third parties to operate event websites on our behalf; these entities will collect information directly from you about your visits to the website on our behalf.
o We may also receive information about you from third parties where you have consented to such third party sharing your information with us.
4. How we use information about you
|We use personal data to:
|The purpose of this is:
|The applicable legal basis:
|Provide you with information that you have requested from us, in relation to events and publications we run, or other services we provide (for example online webinars and e-newsletters).
|We will need to use your contact details to keep you updated about the products or services you have indicated you are interested in.
|By specifically requesting information from us, you are consenting to us using your personal data for the purposes of communicating such information to you.
|For general administration and organisation of our events, for example to contact you with information about an event or conference that you’re exhibiting at, or attending.
|We will need to use your details for planning and logistics, to invoice you, to provide you customer service in relation to the event, and general administration of your attendance at the event. Please note that we may also share your personal data with other entities in the Clarion Group for this purpose.
|Where you have registered to attend or exhibit at an event, we need to use your personal data in this way to perform our contractual obligations to you. Where you are attending an event but do not have a contract with us (for example you received free tickets), it is our legitimate interest to use your personal data for general administration and logistics of the event.
|To keep in contact with you about other similar events or services of ours that may be of interest to you, or for research purposes after an event you have attended.
|To keep you up to date on similar events or services you have previously purchased from us in the past. To analyse the effectiveness of our products and offerings to you.
|It is our legitimate interest to keep you up to date on similar events of ours you have attended our exhibited at in the past. Where we rely on legitimate interests in this way, we will always offer an opt out, and unsubscribe option on any marketing information we send you.
|Pass on your contact details to our logistics partners to enhance your experience at an event you have signed up to exhibit or sponsor at.
|We engage logistic partners in order to enhance your experience at our events, such as engaging stand builders, electricity providers, carpeting, furniture, WIFI providers etc.
|Where we need to share these details with such logistic partners in order to perform the contract we have with you, the legal basis would be the performance of a contract. In other circumstances, we have a
|legitimate interest to provide the details to our partners, because these services are required for a seamless exhibition experience, and it is in your interest to be provided with this information. If you prefer us not to share these details with our logistics partners, you can us indicate using the opt out box when you register your details, or let us know during the contracting process.
|To assess the activity of our attendees at our events.
|We assess how people move around and engage with our events. We do this using any apps you have activated or signed up to, and where you allow your badge to be scanned by staff at our events. We use this information for analytics, and to improve and enhance our events.
|It is our legitimate interest to monitor the location and engagement of our attendees at our events.
|Transfer your contact details to an Exhibitor or Sponsor if they scan your badge at one of our events.
|The purposes for which exhibitors or sponsors will use your personal data will be communicated to you by the exhibitor or sponsor, when they make initial contact with you.
|When you hand your badge to an exhibitor for them to scan you, you are consenting to your Personal Data being passed to the exhibitor or sponsor. If you do not wish for your information to be passed on, please do not scan your badge.
|Analyse user traffic to measure use of our websites and improve their content.
|We may use information such as your IP address for analytical purposes of our pages, this could also include improving the content of our websites and services.
|We have identified web analytics as a legitimate interest of our business, and allow us to better meet your needs as a customer.
|To comply with or abide by legal obligations or requirements.
|We may need to use or process your personal data to comply with some legal requirements, an example being health and safety or fire safety at an event.
|Where we need to process your data for these reasons, the legal basis will be compliance with a legal obligation.
You can find out more information on the privacy notice provided at the time you submit your data to us or in your contract with us (if applicable).
5. Who we might share your data with
In certain circumstances we may share your personal information with:
- Other entities in the Clarion Group. Where the relevant Clarion Group entity is outside the EEA, we would only transfer data where an appropriate safeguard such as EU model clauses or Privacy Shield certification exists between the entities.
- Any other Clarion Group entity or selected third party that you consent to our sharing your information with for marketing purposes (such consent will be sought prior to our sharing of this data).
- Any other third parties where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law.
- How we look after your data and how long we keep it for We use a variety of technological and operational security measures to protect your information against any unauthorised access to, unlawful use of, and modification and destruction of any personal data we store. We will retain your information for as long as is necessary to provide you with the services that you have requested from us, or for as long as the law otherwise permits. Where you have not participated, attended or registered to attend or participate in one of our events, or otherwise engaged with us in four years, we will delete your data, unless we have an obligation to retain it for longer (for example for taxation purposes). Transmission of information over the internet can be insecure, and although we employ measures to protect your information from unauthorised access we cannot always guarantee the security of information sent over the internet.
9. Where we store your information
Where you are interacting with a Clarion entity located inside the EU, our servers are situated inside the European Economic Area (EEA) and all of the information that we collect about you will be stored on these servers.
- Your rights in relation to your Personal Data You have the right to:
- Request a copy of the personal data that we keep about you, by making a request in writing to the Data Protection Officer. Our Data Protection Officers details are provided on Page 1 of this policy. You can ask us to provide the data in a commonly used, machine readable format, and where we are able to; transmit this data to another organisation.
- Contact the Data Protection Officer if you are concerned that any of the information we hold on you is incorrect, to have that data corrected.
- Contact the Data Protection Officer to ask us to stop processing your data, or withdraw consent where we are relying on consent as the legal basis for any processing of your data.
- Contact the Data Protection Officer to request that we delete your personal data.
- To lodge a complaint with the data protection authorities if you believe we have not complied with any applicable data protection law. In the UK, the relevant authority is the Information Commissioners Office, you can find their details at www.ico.org.uk.
Terms and Conditions
“Box Holder” means any person or company to whom a hospitality box at The London International Horse Show has been allotted under the Booking Confirmation and shall include all staff, employees, servants and agents of such person or company.
“Box” means a hospitality box at The London International Horse Show, that has been allotted to the Box Holder under the Booking Confirmation.
“Booking Confirmation” means the acceptance of an application by a potential Box Holder or a Box Holder for a Box at the Show which has been issued by the Organiser through the Online Booking System.
“Box Holder Guest” means any person invited by the Box Holder into the Box or their guest.
“Data Protection Laws” means any applicable laws or regulations which governs the collection and processing of personal data including (without limitation and as applicable) the Data Protection Act 2018 and the General Data Protection Regulation (EU 2016/679) (GDPR).
“Organiser” means Clarion Events Limited, the owner and presenter of the Show.
“Hall” means the Exhibition halls in which the Event shall take place.
“Hall Owner” means the proprietor of the Venue, together with its agents, employees and workmen.
“Online Booking System” means the online booking system located at www.londonhorseshowboxes.com
“Show” means The London International Horse Show which will take place at ExCeL London on 14th to 18th December 2023.
The Organiser reserves the right to accept or reject any application from any potential Box Holder. A binding contract shall come into force only when the Organiser has confirmed the booking through the Online Booking System.
The person or persons making the application for the Box Holder booking on behalf of the Box Holder shall be deemed to have full authority to do so on behalf of the Box Holder and the Box Holder shall have no right to claim against the Organiser that such person or persons did not have such authority.
Subject to the rights of the Organiser and the Hall Owner set out in these terms and conditions, the Box Holder shall be entitled to occupy the Box for the duration of the performance(s) at the Show set out in the Booking Confirmation. The Box Holder will ensure that the occupation limit for the Box set out in the Booking Confirmation or otherwise as advised to it by the Organiser or Hall Owner is not exceeded at any time during the Show. The Box Holder shall not assign the benefit of this Agreement or sublet the whole or part of the Box without the prior written consent of the Organiser. The Organiser and the Hall Owner shall be permitted to have access to the Box at all times. Box Holders and Box Holder Guests may be photographed, filmed and sound recorded for broadcast during the event. The Hall Owner and the Organiser reserve the right, at any time and for any reason, to (1) deny the Box Holder and Box Holder Guests entry into the Box; and (2) revoke any right that the Box Holder and Box Holder Guests have to occupy the Box.
The Box Holder shall pay to the Organiser the fee for the booking of the Box and any additional tickets or other products or services, costs or expenses set out in the Booking Confirmation (“Box Fee”). The Box Fee shall be due and payable to the Organiser on the date and at the time that the Box Holder makes the application for the booking if the Box Holder makes payment by debit or credit card or within 7 days of the date of the Organiser’s invoice for the Box Fee (which, for the avoidance of doubt, is generated at the same time and is dated the same date as the Booking Confirmation) if the Box Holder makes payment by bank transfer. The Organiser reserves the right to refuse to let the Box Holder occupy the Box if the Organiser has not received the Box Fee from the Box Holder on or before the due date.
6. Cancellation by Box Holder
If the Box Holder wishes to cancel its booking of the Box at any time, the Box Holder must notify the Organiser in writing and the Box Holder shall remain liable to make any payment due to the Organiser pursuant to these terms and conditions.
7. Obligations of Box Holders and Box Holder Guests
The Box Holder shall not, and shall ensure that the Box Holder Guests shall not, do, cause, permit or suffer to be done in the Box or at the Show anything which shall, in the opinion of the Organiser, constitute a nuisance or which may be an infringement of, or contravene, any licence held by the Organiser or the Hall Owner or its appointed catering contractor.
All belongings brought into the Show by the Box Holder or Box Holder Guests shall be the sole responsibility of and at the sole risk of the Box Holder or Box Holder Guests. The Box Holder shall not, and shall ensure that the Box Holder Guests shall not, bring any food or drink into the Box without the prior written consent of the Organiser.
The Box Holder shall, and shall ensure that Box Holder Guests shall, comply with any and all policies or directions notified (either orally or in writing) to it by the Organiser whilst in the Box, on the Hall premises and at the Show. For the avoidance of doubt, the Box Holder shall not and shall ensure that Box Holder Guests shall not, whilst at the Show (including whilst in the Box or on the Hall premises) smoke (including the smoking of a cigarette, cigar, electronic device or anything similar). The Box Holder will be responsible for and liable to the Organiser for the conduct of all Box Holder Guests at the Show (including in the Box and on the Hall premises).
8. Additional Services
The Organiser will affix to the wall outside the entrance to the Box a small sign containing wording submitted by the Box Holder and approved by the Organiser.
9. Powers and Discretion of the Organiser
The Organiser reserves the right to refuse any person admission to the Show or Box or remove from the Show or Box any person whose presence in the opinion of the Organiser is or is likely to be undesirable and the Organiser may exercise such rights not withstanding that any person is the staff, employee, servant or agent of the Box Holder or a Box Holder Guest or otherwise in any way connected or associated with the Box Holder.
10. Limitation of Organiser’s Liability
Nothing in these terms and conditions shall limit or exclude the Organiser’s liability for fraud or death or personal injury caused by the Organiser’s negligence or any other liability which cannot be limited or excluded by applicable law. The Organiser’s total liability to the Box Holder, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the amount of the Box Fee paid by the Box Holder to the Organiser. The Box Holder is aware that the Show can have a dusty atmosphere and dogs and horses are used in all performances (“Show Conditions”). The Organiser will not be responsible for any injury to any person or damage to any property caused by reason of or contributed to by the Show Conditions and the Box Holder waives any claim that it may have against the Organiser or the Hall Owner by reason of or relating to the Show Conditions and will indemnify and will hold harmless the Organiser and the Hall Owner against any claim brought by any Box Holder Guest against the Organiser or the Hall Owner by reason of or relating to the Show Conditions.
11. Cancellation by Organisers/Force Majeure
If, the Venue becomes unfit or unavailable for occupancy (such decision to be at the absolute discretion of the Organiser) or it become impossible or impractical to hold the Event for reasons beyond the control of the Organiser including (without limitation) fire, flood, storm, government intervention, malicious damage, acts of war, acts of terrorism, acts of God, strikes, riots, epidemics, pandemics or any other cause (“Force Majeure”)) the Organiser reserves the right (but shall not be obliged to):
a) to change the location and/or date of the Show;
b) to curtail or amend the Show in any respect; and /or
c) to cancel the Show.
In the circumstances specified in clause 11 a), b) and c) above, the parties agree and acknowledge that the Organiser shall not have any liability to the Box Holder for refunds, additional expenses or charges or to make payment for any loss or damage suffered by the Box Holder or Box Holder Guests except as otherwise expressly set out in this clause 11.
If the Show is cancelled in accordance with clause 11 c) above other than for Force Majeure, the Box Holder agrees to accept in complete settlement and discharge of all claims against the Organiser a pro- rata share of the total amount paid by all Box Holders at the Show, less all costs and expenses incurred by the Organiser in connection with the Show including a reserve, established at the sole discretion of the Organiser, for future claims and expenses in connection with the Show.
If the Show is cancelled in accordance with clause 11 c) above for Force Majeure, then both parties agree and acknowledge that the Organiser shall not have any liability to the Box Holder for refunds, additional expenses or charges or to make payment for any other loss or damage suffered by the Box Holder.
Notwithstanding the terms of this Agreement, if the Show is cancelled the Organiser may, in its sole discretion, refund to the Box Holder, in whole or part, the Box Fee paid by the Box Holder to the Organiser and the Box Holder agrees and acknowledges that in such circumstances it will have no further claim whatsoever against the Organiser in respect of or in relation to or arising because of such cancellation.
The Box Holder will indemnify and keep indemnified the Organiser against any and all claims made or proceedings brought against the Organiser and any and all costs, claims, damages or expenses incurred by the Organiser or for which the Organiser may become liable due to (a) any failure by the Box Holder or its staff, employees, servants or agents to comply with any of its obligations under this Agreement; and (b) any act or omission of a Box Holder Guest.
The Box Holder shall not assign, sub-let, transfer or charge or purport to assign, sub-let, transfer or charge in whole or in part this Agreement or any of its rights, liabilities or obligations under this Agreement without the prior written consent of the Organiser.
The Organiser reserves the right to assign its rights, liabilities or obligations under this Agreement either in whole or in part to any other person, firm or company. The Organiser shall give notice to the Box Holder of any such assignment.
This Agreement shall be binding upon and shall benefit the successors and assigns of the Organiser and shall be binding upon the successors and permitted assigns of the Box Holder.
14. Rights of Third Parties
The parties intend that this Agreement may be enforced by the Hall Owner pursuant to s1(1) of the Contracts (Rights of Third parties) Act 1999 and otherwise, a person who is not a party to this Agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Agreement.
16. Data Protection
The Box Holder warrants and guarantees that it understands and is compliant with all relevant obligations under the Data Protection Laws.
The Box Holder warrants and guarantees that any personal data supplied to the Organiser in relation to this Agreement is done so in compliance with the Data Protection Laws.
The Box Holder agrees to indemnify and hold harmless the Organiser against all expenses, costs, claims, losses and liabilities incurred by the Organiser or for which the Organiser may become liable due to any failure by the Box Holder to comply with Data Protection Laws.
17. Applicable Law
The validity, construction and performance of this Agreement and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.